Your Privacy, Our Priority
Your privacy isn't just policy, it's our promise. We protect your information with the same care we use when repairing your devices.
At Tech Lion, our privacy commitment is built on transparency, minimal data collection, and enterprise-grade security measures that ensure your information stays safe and confidential.
We believe in empowering you with full control over your digital footprint. Our practices are designed to exceed industry standards and regulatory expectations, providing you with peace of mind.
- SOC 2 Type II certified verification
- 256-bit encryption for all data at rest and in transit
- Third-party security audits conducted twice annually
- Zero third-party data selling policy
- User control dashboard for managing your preferences
Effective Date: January 1, 2024.
Last Updated: May 15, 2024.
For any privacy-related inquiries, please contact us directly via email below.
Information We Collect
To provide you with unparalleled PC support and ensure your device performs optimally, we collect specific information. This data is handled with the utmost confidentiality and used solely for the purposes outlined.
Service Interaction Data
When you engage with our services, we record details related to your service requests, such as the type of repair, service history, and resolution steps. This helps us track progress and improve our offerings.
Device Diagnostic Information
For remote repairs and diagnostics, we may gather technical data about your device's hardware, software configurations, error logs, and performance metrics. This is essential for effective troubleshooting.
Contact & Communication Records
Your name, email address, phone number, and any communication you have with us (emails, chat logs) are collected to facilitate our support, provide updates, and respond to your queries.
Usage Analytics & Performance
We collect anonymous usage data on how you interact with our website and services to understand user behavior, identify popular content, and improve overall user experience via tools like Google Analytics (anonymized IPs).
Optional information, such as marketing preferences, is only collected with your explicit consent.
How We Use Your Information
Every piece of data we collect serves a critical purpose in delivering the high-quality PC support you expect from Tech Lion, always with your best interest in mind.
Service Delivery & Support
To fulfill your requests, perform diagnostics, carry out repairs, and provide ongoing technical assistance effectively.
System Improvement & Research
For internal research and development, helping us enhance our tools, refine our techniques, and innovate new solutions for common PC problems.
Communication & Notifications
To keep you informed about your service status, important updates, security alerts, and relevant offers, only with your consent.
Security & Fraud Prevention
To protect our systems and users from fraudulent activities, unauthorized access, and other security threats, maintaining a safe service environment.
Legal Compliance Requirements
To adhere to applicable laws, regulations, legal processes, or enforceable governmental requests, ensuring we operate within legal frameworks.
Information Sharing Disclosure
Transparency is key. We are upfront about if and when your information might be shared, always prioritizing your privacy.
No Third-Party Data Selling
Absolute Zero. We unequivocally commit to never selling your personal data to third parties for their marketing or any other purposes. Your trust is too valuable.
Service Provider Exceptions
We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential and adhere to our strict data privacy standards.
Legal Requirement Disclosures
We may disclose your information when required to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety.
Business Transfer Protections
In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We also share aggregated and anonymized data which cannot be used to identify you personally for analytical and business improvement purposes.
Data Security Protection
Your digital security is paramount. Tech Lion implements cutting-edge safeguards to ensure your personal and device data remains secure from unauthorized access and breaches.
Advanced Encryption
Utilizing 256-bit AES encryption for data at rest and TLS 1.3 for data in transit, ensuring maximum confidentiality.
Strict Access Controls
Multi-factor authentication and role-based access mean only authorized personnel interact with your data for specific tasks.
Continuous Auditing
Regular external security audits and internal vulnerability assessments to identify and rectify potential weaknesses proactively.
Breach Detection & Response
Sophisticated intrusion detection systems and a rapid-response protocol to minimize impact and notify affected parties promptly.
Employee Training
All Tech Lion personnel undergo mandatory, recurring data security and privacy training to maintain strict compliance.
Your Data Rights and Controls
We believe you should have complete command over your personal data. Tech Lion provides robust tools and processes to exercise your privacy rights.
Access & Review
Request a copy of the personal information we hold about you. Our dedicated Privacy Dashboard allows you to view and download your data at any time.
Correction & Update
Easily update, modify, or correct any inaccuracies in your personal details directly through your account settings or by contacting our support team.
Data Deletion & Retention
Request the deletion of your personal data. We also have clear retention policies, ensuring data is not held longer than necessary for its intended purpose.
Data Portability
Receive your personal data in a structured, commonly used, and machine-readable format, or request its direct transfer to another service provider.
Manage your communication preferences and consent settings via your user control dashboard to tailor your experience.
Compliance and Contact Information
Tech Lion is dedicated to upholding global privacy standards and providing transparent channels for communication regarding your data.
Global Compliance
We are committed to adhering to international data protection regulations, including GDPR and CCPA where applicable, ensuring your rights are protected globally.
Contact Our Privacy Officer
For questions, concerns, or to exercise your data rights, please reach out to our dedicated Data Protection Officer.
- Email: info@tech-lion.run
- Subject: Privacy Inquiry
We take every complaint seriously and aim to resolve all privacy concerns swiftly and respectfully. Should you feel your concerns are not adequately addressed, you have the right to contact your local data protection authority.
Stay informed about policy updates by opting into our notification service in your account settings.