Tech Lion Terms of Service

This policy outlines the permitted and prohibited activities when using Tech Lion's services. Adherence ensures a safe and productive environment for all users.

Permitted Activities:

• Accessing and utilizing our tutorials and guides for personal learning and PC troubleshooting.
• Submitting legitimate service requests for PC repair and optimization.
• Engaging respectfully with our support staff and community channels.

Prohibited Activities:

• Distributing malware, viruses, or any harmful software through our platforms.
• Attempting unauthorized access to our systems or user accounts.
• Engaging in harassment, hate speech, or any form of discriminatory conduct.
• Using our services for illegal activities or purposes.
• Spamming, phishing, or any deceptive practices.

Violation of this policy may result in immediate termination of services and, where appropriate, legal action. We reserve the right to report any illegal activities to the relevant authorities.

These terms govern the provision of all PC repair, optimization, and tutorial services by Tech Lion.

Scope of Services:

Tech Lion provides expert advice, remote diagnostics, and repair services for Windows-based personal computers, as detailed on our service-specific pages. We do not guarantee solutions for issues arising from unapproved hardware modifications or software piracy.

Payment and Fees:

All service fees will be clearly communicated and agreed upon before any billable work commences. Payment methods accepted include major credit cards and secure online payment gateways. Non-payment may result in suspension or termination of services.

Limitation of Liability:

While we strive for excellence, Tech Lion is not liable for data loss that occurs due to pre-existing hardware failures, user negligence, or unforeseen circumstances. Users are advised to back up their data prior to any service engagement.

Warranty:

Services provided by Tech Lion typically come with a 30-day warranty on the work performed, explicitly covering the specific issue addressed. This warranty does not extend to new, unrelated issues or problems caused by misuse after service.

Your privacy is paramount. This section outlines how Tech Lion collects, uses, and protects your personal data.

Data Collection and Usage:

We collect only necessary data to provide our services, such as contact information and details pertaining to your PC's issues. This data is used solely for service delivery, internal analysis, and improving your user experience.

Information Sharing:

Tech Lion does not sell or rent your personal data to third parties. We may share information with trusted partners only when essential for service delivery (e.g., payment processors) and always under strict confidentiality agreements.

User Control and Security:

You have the right to access, correct, or request deletion of your personal data. We employ industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access.

Compliance:

We are committed to complying with applicable data protection regulations, including GDPR and CCPA where relevant.

All content on the Tech Lion website, including tutorials, articles, videos, logos, and software, is the exclusive property of Tech Lion or its licensors and is protected by copyright and intellectual property laws.

Content Usage:

You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes. Reproduction, redistribution, or modification of our content for commercial gain without explicit written permission is strictly prohibited.

User-Submitted Content:

By submitting any content (e.g., comments, forum posts) to Tech Lion, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute such content in connection with our services. You retain ownership of your content.

Infringement Reporting:

If you believe your intellectual property rights have been infringed by content on our site, please contact us promptly with detailed information to info@tech-lion.run.

We aim to resolve any concerns fairly and efficiently. This section outlines our process for handling disputes.

Complaint Procedure:

Should you have a complaint regarding our services or terms, please contact our support team first at info@tech-lion.run. We commit to acknowledging your complaint within 2 business days and providing a resolution plan within 10 business days.

Arbitration and Mediation:

If a resolution cannot be reached directly, both parties agree to explore good-faith mediation or arbitration before pursuing legal action. The costs of mediation/arbitration will be shared equally unless otherwise determined by the arbitrator.

Governing Law:

These terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the jurisdiction where Tech Lion is based, without regard to its conflict of law provisions.

Tech Lion reserves the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or best practices.

Notice of Changes:

We will provide notice of any significant changes by posting the updated terms on this page and updating the "Last updated" date. For major revisions, we may also notify users via email or a prominent announcement on our website.

User Acceptance:

Your continued use of Tech Lion's services after such modifications constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must cease using our services.

Access to Previous Versions:

Upon request, previous versions of our Terms of Service may be made available for review. Please contact us at info@tech-lion.run.